Refund Policy

This Refund Policy explains when payments to Names.com ("we", "us", "our") can be refunded or cancelled. It applies alongside our Terms & Conditions. By purchasing or using our services, you agree to this policy.

1. Domain Registrations

Domain registrations are made with az.ai Domains, our registrar, and follow az.ai's refund policy. If you registered a name at another registrar through one of our older referral links, you paid that registrar directly and their refund policy applies; contact them, not us. Registry fees are generally non-refundable once a registration is submitted, whoever the registrar is.

2. Domain Leases

Leases are billed monthly in advance. You may cancel future renewals at any time, and your lease will remain active through the end of the current paid period. The current period's payment is non-refundable once the period has begun, except where required by law. We do not pro-rate partial months.

3. Acquisitions and Brokerage

Acquisition and brokerage transactions are individually negotiated and documented in a separate agreement, which governs deposits, payments, and any refund or cancellation terms for that specific deal. Where a transaction is escrow-secured, the escrow provider's terms also apply.

4. Listing and Advertising Fees

Listing and advertising placements are typically invoiced after approval. If we are unable to approve or run a placement you have paid for, that amount will be refunded. Once a placement has run, or a listing has been published, fees for the delivered service are non-refundable except where required by law.

5. Digital and AI Services

Optional digital services (such as paid reports or tools) are delivered electronically. Because they are made available immediately, they are non-refundable once delivered, unless the service failed to function as described.

6. How to Request a Refund

To request a refund or report a billing issue, contact us through our contact page with your order details and the reason for the request. We aim to review eligible requests promptly. Approved refunds are issued to the original payment method.

7. Chargebacks

If you believe a charge is incorrect, please contact us first so we can resolve it directly. Initiating a chargeback without contacting us may delay resolution and can affect access to the Services.

8. Changes and Contact

We may update this policy from time to time; the "Last updated" date above reflects the current version. Questions can be sent through our contact page. [Operator legal entity name and registered address to be added.]